Shipping Policy
Shipping Policy
Last updated: February 2025
Nigo Office offers worldwide shipping to over 50 countries. We are committed to delivering your luxury items safely and on time.
Free Shipping
We offer free standard shipping on all orders worldwide. Express shipping options are available at checkout for an additional fee.
Processing Time
All orders are processed within 2-5 business days. You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Times
| Region | Standard Shipping | Express (DHL) |
|---|---|---|
| United States & Canada | 7-15 business days | 5-8 business days |
| United Kingdom & Europe | 7-15 business days | 5-8 business days |
| Australia & New Zealand | 10-20 business days | 7-10 business days |
| Asia (Japan, Singapore, etc.) | 10-20 business days | 5-8 business days |
| Rest of World | 15-25 business days | 7-12 business days |
Note: Delivery times are estimates and may vary due to customs processing, holidays, or other factors beyond our control.
Order Tracking
Every order includes a tracking number. Once your order ships, you will receive an email with your tracking details. You can also check your order status by logging into your account on our website.
Secure Packaging
All items are carefully packaged to ensure they arrive in perfect condition. Luxury items are wrapped in protective materials and shipped in sturdy boxes. We use discreet packaging with no indication of the contents for your privacy and security.
Customs & Import Duties
International orders may be subject to customs duties and import taxes, which are determined by your local customs authority. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Shipping Address
Please ensure your shipping address is correct and complete at the time of purchase. We are unable to redirect packages once they have been shipped. If you need to update your address, please contact us within 2 hours of placing your order.
Lost or Delayed Packages
If your package appears lost or is significantly delayed beyond the estimated delivery time, please contact our customer service team. We will investigate with the shipping carrier and work to resolve the issue promptly.
Contact Us
For shipping questions, please reach out to us:
- Email: nigovip@mail.com
- WhatsApp: +1 (914) 226-7186